Refund Policy

Return and Refund Policy

Last updated: October 5, 2026

Wuhan Top Co Ltd supplies industrial components. Please read this policy alongside our Terms of Service and the written terms of your order. Nothing in this policy excludes mandatory consumer rights or remedies under applicable law.

1. Business Purchases: No Change-of-Mind Returns

To the extent permitted by applicable law, we do not accept change-of-mind returns for business purchases. This includes incorrect customer selection of model, specification or compatibility where the goods supplied match the agreed order and no incorrect recommendation was made by us. Customers should confirm the complete part number, specifications and intended application before ordering.

Custom-made and specially ordered business components are not eligible for change-of-mind returns where this restriction was disclosed and agreed before order acceptance. This restriction does not exclude valid claims for defects, incorrect supply or material discrepancies.

2. Defective, Damaged or Incorrect Goods

Contact us if goods arrive defective, are damaged in transit, differ from the agreed item or materially fail to match the agreed description. We will investigate and arrange an appropriate remedy, which may include repair, replacement or refund, according to the circumstances, agreed terms and applicable law.

Please report visible damage, incorrect supply or apparent discrepancies promptly, preferably within 7 days of receipt. This requested reporting period does not remove mandatory rights or claims for defects that could not reasonably be discovered within that period.

3. Installation and Use

Change-of-mind returns of installed, used or modified goods are not accepted for business purchases. Installation or use does not automatically exclude a valid claim for an inherent defect. Damage attributable to improper installation, misuse or unauthorized modification is not treated as an original product defect, subject to applicable law.

4. Return Requests and Evidence

Email info@trade-top.com with the order number, complete part number, serial number if available, a description of the issue, and relevant photographs, videos or test results. Retain packaging for transit-damage investigations.

Please contact us for written return instructions and the appropriate return address before sending goods. Our contact address is not automatically the return destination. Lack of prior authorization does not extinguish a mandatory right; contacting us first helps prevent lost or misdirected returns. Return goods securely packed and retain tracking details.

5. Return Shipping and Inspection

Where a return results from our incorrect supply or a valid defect claim, we will arrange or cover reasonable return costs as required by applicable law. For other voluntarily approved business returns, return costs and any agreed charges will be confirmed in writing before return. Transit-damage responsibility is assessed under the agreed shipping terms and applicable law; handing goods to a carrier does not automatically exclude our obligations.

We will inspect returned goods and explain the outcome. No handling or restocking charge will be used to reduce a mandatory refund contrary to applicable law.

6. Consumer Withdrawal Rights

Where a transaction qualifies for mandatory consumer withdrawal rights, those rights take priority over the business change-of-mind restrictions above. Eligible EU consumers may notify us of withdrawal before delivery or within 14 days after delivery of the last item in the order, subject to applicable legal exceptions. Withdrawal may be communicated through available customer-account return or cancellation requests or by an unequivocal statement emailed to info@trade-top.com.

For eligible EU withdrawals, goods should be returned within 14 days after notification. The consumer bears direct return costs unless we agreed otherwise or applicable law requires us to bear them. We reimburse the purchase price and standard outbound delivery cost as required by law; additional costs of a more expensive delivery option are not reimbursed where the law permits this. Reimbursement is made within 14 days of withdrawal notification, but may be withheld until goods are received or evidence of return is provided, where legally permitted. Any legally permitted deduction for diminished value is limited to handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

Merely being an industrial item, specially sourced or specially ordered does not automatically create a consumer withdrawal exception. Any exception, including goods made to the consumer's specifications or clearly personalized, applies only where legally valid. Other mandatory consumer rights remain unaffected.

7. Refund Processing and Cancellation

For approved refunds outside a mandatory shorter deadline, processing normally takes 7–14 business days after approval and any required return inspection. Bank or payment-provider posting times may vary. Mandatory refund deadlines take priority. Refunds normally use the original payment method unless otherwise agreed and legally permitted.

Contact us promptly to request cancellation. Business cancellations are assessed against the agreed order terms and procurement status; mandatory consumer cancellation and withdrawal rights remain unaffected. This policy does not prevent lawful payment disputes.